Refund Policy
Overview
At Coolbabymass, your satisfaction is our priority. As a leading supplier of premium Products, we want you to be completely happy with your purchase. If you are not completely happy with your order, we’re here to help. Please review our return and refund policy below to understand how returns are handled.
Return Eligibility
- Returns are accepted within 7 days from the date you receive your order.
- To be eligible for a return, your heavy-duty item must meet the following strict conditions:
- Unused and in the same condition that you received it.
- In its original, undamaged packaging with all tags, manuals, and accessories included.
- Must be returned with a Return Authorization Number (RAN), issued by our team.
- Please note: Unlike other stores, we do not have any final sale items. All products purchased from Coolbabymass are eligible for return within the 7-day window if the above conditions are met.
How to Request a Return
- Contact our support team via email at coolbabygcc@gmail.com or phone at +971 58 952 2117 within 7 days of your delivery date to request a Return Authorization Number (RAN).
- Provide your Order Number, product name, and a detailed reason for return.
- Once your return is approved and the RAN is issued, we’ll provide you with the exact return shipping instructions and address.
Return Shipping
- The customer is responsible for all return shipping costs for non-defective, non-damaged returns (often freight for large items).
- Given the size and value of our products, we highly recommend using a trackable and fully insured freight shipping service, as Coolbabymass is not responsible for any loss or damage that occurs during the return transit.
Restocking Fee
- We do not charge any restocking fees for returns that meet the eligibility criteria.
Refunds
- Once we receive and thoroughly inspect your returned item, we’ll notify you of the approval or rejection of your refund.
- Approved refunds will be processed immediately and the credit will automatically be applied to your original method of payment within 7 business days.
- Shipping fees (if any) from the original purchase are non-refundable unless the return is a result of our error (e.g., you received a defective or incorrect item).
Exchanges
- If you received a defective or damaged product, please contact us immediately (within 48 hours of delivery). We will cover the return shipping costs for the damaged item and arrange for a replacement or a full refund as per your preference.
Non-Returnable Items
- The following items cannot be returned:
- Items that have been used, installed, or visibly damaged after delivery.
- Any product missing its original packaging, manuals, or essential components.
- Custom or personalized products (if applicable to future offerings).
Contact Us
If you have any questions about our return or refund process, please contact us:
- Trade name: Coolbabymass
- Sales: +971 58 952 2117
- WhatsApp：+971 58 952 2117
- E-mail: Coolbabygcc@gmail.com
- Website: www.coolbabymass.com
- Address: Morocco G-06, Shop-16, International City Dubai, United Arab Emirates
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POBox ：00000